Magic Cat Mesh™

Keeping your cat mesh clean is essential for maintaining its effectiveness and longevity. Here are a few methods you can use:

1. Handheld Vacuum Cleaner: For routine maintenance, simply use a handheld vacuum cleaner to remove any dust, hair or debris that may have accumulated on the mesh. Gently run the vacuum over the surface of the mesh to effectively clean it.
2. Hair Dryer: Another quick and convenient method is to use a hair dryer. Set the hair dryer to a cool setting and use it to blow off any dust or loose particles from the mesh. This method is especially useful for spot cleaning or touch-ups.
3. Water Hose: If you prefer a more thorough cleaning, you can bring down the cat mesh and wash it with a water hose. This method is recommended for periodic deep cleaning to remove stubborn dirt or grime. Make sure to allow the mesh to dry completely before reinstalling it.

Choose the method that works best for you and your cat mesh to ensure it stays clean and in good condition for years to come.

At Cat Owner Essentials, we currently offer our cat mesh in black only, and there are several reasons behind this decision:

1. Ease of Maintenance: Black mesh is easier to maintain and clean compared to other colors. Stains and dirt are less visible on black mesh, ensuring that your cat enclosure remains looking its best with minimal effort. We prioritize offering a quality product that is both durable and easy to care for, ensuring lasting satisfaction for our customers.
2. Aesthetic Versatility: Black is a versatile color that complements a wide range of house themes and decor styles. By offering black cat mesh, we aim to provide a product that seamlessly integrates into various home environments. This ensures that you won't regret your color choice and can enjoy a cohesive aesthetic throughout your space.

By focusing on black cat mesh, we aim to provide a solution that prioritizes both practicality and aesthetic appeal, ultimately enhancing the overall experience for you and your feline companions.

At Cat Owner Essentials, we prioritize the safety and satisfaction of both you and your feline friends. We make every effort to ensure that your order arrives promptly while maintaining the highest standards of quality and safety.

Typically, you can expect your shipment to be processed and delivered within 1-2 weeks from the date of your order. However, please note that delivery times may vary depending on factors such as your location and any unforeseen circumstances.

Rest assured, we work diligently to expedite the shipping process so that you can start enjoying your cat mesh as soon as possible. Should you have any specific concerns or requirements regarding delivery, please don't hesitate to contact our customer service team, and we'll be happy to assist you.

Thank you for choosing Cat Owner Essentials for your cat enclosure needs. We look forward to serving you and your furry companions!

Thank you for choosing Cat Owner Essentials for your cat mesh system. Our warranty is designed to provide you with peace of mind regarding the quality and longevity of our products. Please review the following terms and conditions:

1. Coverage: The warranty covers the mesh/system if it breaks naturally. Replacement of polyester pet mesh occurs only if the mesh is bitten by a cat or damaged naturally to a minimum size of 5cm x 5cm.
2. Service Period: For the first 12 months after purchase, service is free of charge for material excluding any additional charges such as transportation costs.
3. After 12 Months: From the 13th month onwards, labor and transportation charges will apply, determined by Cat Owner Essentials. If mesh products cannot be repaired and require replacement, the cost of the replacement mesh product will be charged at half the price listed on the invoice. This replacement cost is in addition to transportation charges.
4. Void Warranty: The warranty is void if the attachment system is removed for reasons other than to replace a defective product covered under this warranty.
5. Maintenance: The product warranty only applies when the product is maintained in accordance with mesh care instructions and properly installed. It does not cover misuse, abuse, or acts of God. The product warranty covers installations only in Singapore.
6. Amendment: Cat Owner Essentials reserves the right to amend the Warranty Terms & Conditions without prior notice to all affected customers.

Ensuring accurate measurements is crucial for a perfect fit of your cat mesh system. While we offer a comprehensive video guide on how to take measurements, we understand that some customers may still require assistance.

If you need help, you can follow our step-by-step video guide for taking accurate measurements. However, if you find yourself needing additional support, we encourage you to send us a clear video of the windows you wish to cover with the cat mesh at info@lemmehavethat.com. This video should include:

1. A clear view of the windows from inside the house.
2. Close-up shots of the measurements taken on your measuring tape for both the length and height of the windows.
3. The desired length at which you wish to install your custom zips, if applicable.

By providing us with this information, our team can better assist you in ensuring a precise and tailored fit for your cat mesh system. Should you have any questions or require further assistance, please don't hesitate to reach out to our customer service team.

If you find yourself needing additional support, we encourage you to send us a clear video of the windows you wish to cover with the cat mesh at info@lemmehavethat.com. This video should include:

1. A clear view of the windows from inside the house.
2. Close-up shots of the measurements taken on your measuring tape for both the length and height of the windows.
3. The desired length at which you wish to install your custom zips, if applicable.

By providing us with this information, our team can better assist you in ensuring a precise and tailored fit for your cat mesh system. Should you have any questions or require further assistance, please don't hesitate to reach out to our customer service team.

Yes, we do offer international shipping for orders! We're thrilled to serve customers worldwide, and currently, we ship to Europe, United States of America, UK, Australia, New Zealand, and Singapore.

However, please note that there are certain addresses to which we are unable to deliver. Unfortunately, we cannot ship to the following locations: Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions about shipping to your specific location or need further assistance, please don't hesitate to contact our customer service team at info@lemmehavethat.com

Removing SecureGrip Tape of Magic Cat Mesh™ when it's no longer needed is entirely possible, and we're here to guide you through the process. Follow these steps:

1. Heat the Tape: Use a hairdryer or a heat gun on a low setting to gently warm up the double-sided tape. This helps soften the adhesive and makes removal easier.
2. Peel Off Carefully: Once the tape is heated, carefully lift the edges using a thin, flat tool like a putty knife or plastic scraper. Slowly peel the tape off the surface, applying even pressure to avoid damaging the window frame.
3. Use a Solvent (Optional): For any stubborn residue left behind, you can use a mild solvent such as rubbing alcohol, white vinegar, or citrus-based adhesive remover. Apply a small amount to a clean cloth and gently rub the residue until it loosens and comes off.
4. Clean the Surface: After removing the tape and residue, wipe down the window frame with a clean, damp cloth to remove any remaining adhesive or solvent. Dry the area thoroughly with a dry cloth.
5. Finish with Soapy Water: For a final clean, mix a few drops of mild dish soap with water and use a clean cloth to wipe down the window frame. This helps remove any remaining traces of adhesive or solvent, leaving the surface clean and residue-free.

By following these steps, you can effectively remove SecureGrip Tape from your window frames when it's no longer needed. If you have any questions or need further assistance, feel free to reach out to our customer service team. We're here to help!